About the Founder

Meet Jael Agyei Akyeampong

Your Trusted Hospitality Consultant

Jael Agyei Akyeampong is a dynamic force in the world of hospitality. With over a decade of dedicated experience in the industry, Jael has dedicated herself to elevating hospitality businesses to new heights. Her journey is marked by a commitment to excellence, a passion for guest satisfaction, and an unwavering dedication to sustainable growth.

About the Founder

Meet Jael Agyei Akyeampong

Your Trusted Hospitality Consultant

Background And Expertise

Jael’s journey in hospitality began as an Administrative Volunteer at Nightingale House Hospice in Wrexham, Wales. Her dedication to customer service and knack for efficiency soon led her to the prestigious JW Marriott Hotel in London, where she honed her skills as a supervisor. There, she developed a reputation for her personable service, problem-solving abilities, and outstanding attendance record.

Jael’s global perspective and passion for change brought her to the African Association of Women – Global Network (AAWTH). As the Director of Administration, She contributed to the growth of the African hospitality and tourism industry.

Jael’s journey continued at the Marriott Hotel in Accra, Ghana, where she served as an At Your Service Manager. Here, she not only improved customer satisfaction ratings but also became the GXP (Guest Experience) Champion, training teams across various departments to enhance guest service.

However, it was during her tenure as General Manager at RB Park Hill Hotel Ghana that Jael truly made her mark. She oversaw the hotel’s transformation, rebranding, and interior decoration changes that led to a remarkable 10% increase in occupancy rates. Her financial acumen and operational expertise drove a 15% year-over-year increase in room revenues for two consecutive years.

Jael’s commitment to excellence extends beyond profits; she is equally passionate about sustainable growth and community impact. As the Managing Director of RB Park Hill Hotel Ghana, she created and implemented strategies to increase cost efficiency while preserving a relationship of trust with shareholders, regulators, and business partners.

Today, as the visionary leader behind JA, Jael is your partner in achieving exceptional results in customer satisfaction, people management, continuous improvement, and sustainable growth

Tourism and Hospitality Skills

Certified Hotel General Manager with a solid background within the Hospitality Industry ,Great customer service ,leading by example and through imparting confidence in staff, Ensuring higher productivity and better client satisfaction. Skilled in the principles of Administration and Operations management in the Service industry, Including strategic planning, production methods, human resources, and the coordination of people and resources. Critical thinker who uses logic and reason to identify and evaluate situations and their alternative solutions,Strong communication skills that allow me to easily determine guest and employee concerns .

Hotel Management

Human Resources (HR)

Hospitality Industry

Tourism

Customer Relationship Management (CRM)

Business Development

Food & Beverage

Experience

Jael has over 10 years of active operational experience in the Tourism and Hotel Industry.

RB Park - Hill Hotel

Spa & Wellness Association Africa

Teens Tourism & Hospitality Club

AAWTH - AFRICA

The Haven Honeymoon Concierge

Accra Marriott Hotel

AWARDS & RECOGNITIONS

Multiple Award Winning Female Hospitality Professional.

AVOW Best Volunteer Award, WALES 2013
College Excellence Award for Travel & Tourism Class 2014
Most Admired Female Hospitality Professional (Hospitality Awards Ghana 21’)
Most Outstanding Female in Hospitality (Feminine Ghana Achievement Award 22’)
40 Global Top CEO Awards 2023
Recognition (100 Most Powerful People In Africa Hospitality (International Hospitality Institute 22’)